Shipping Information International Shipping & Returns: These policies apply to all orders within Canada and the United States
Handling Time: All orders are processed and shipped within 1-2 business days of receiving the order.
Carriers: We typically ship via Canada Post/UPS, you will receive a tracking number as soon as your label is created.
We want you to be satisfied with your purchase. If you need to return an item, we offer a 30-day return window from the date of delivery.
Condition: Items must be returned in their original packaging and in "unmanaged" (unused/original) condition. Items that show signs of wear, use, or modification cannot be accepted for a refund.
Process: To initiate a return, please contact us first to confirm the return address and details.
Return Shipping: The customer is responsible for the cost of return shipping.
Shipping & Tracking
To ensure the safety of your return and verify its arrival, all returns must be sent using a trackable shipping service.
We cannot guarantee that we will receive your returned item if it is sent without a tracking number.
Please retain your tracking receipt until your refund has been processed.
Customer Issues & Damaged Goods
If your order arrives damaged or there is an issue with the items received, please notify us within 48 hours of delivery.
Please include your order number and clear photos of the packaging and the damaged item.We will work with you to resolve the issue quickly via a replacement or store credit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Thank you for choosing us for your shopping needs. If you have any further questions, feel free to reach out to our customer support team at theprecisionedge1@gmail.com
